The product beingdiscussed is that of Motrin Infant drops. The infant drops are manufactured anddistributed by Johnson & Johnson. The recall was due to plastic particleswhich were found in a batch which had not yet been released into the market.This recall was a voluntary recall as a precaution since there were no knowneffects of the plastics being in the drops.The recall wasavoidable if the quality measures had proper checks in place to ensure quality.
A review of the testing protocols formaterials received would be required to ensure an improved quality of theproduct.The action takento prevent the quality issue from happening again was reviewing the issue of the supplier, ensuringa more effective method of detecting this issue. Johnson & Johnson have alsoput in place a new Chief Executive Officer, Alex Gorsky, to replace William C.Weldon, who had been criticized for focusing too much attention on cost-cuttingand too little on quality. Mr.
Gorsky, a longtime company executive, has saidhe would place fixing the quality problems among his highest priorities. (THOMAS 2013)Quality costsare lowered by identifying the root causes of quality problems and takingaction to eliminate these causes. (Paul Keller 2013)Therefore, to achieve the most minimal cost of quality, they would first have torectify the quality issues that haunt them.All the quality controlrecords should be digitally stored and security measures taken to ensure they arenot tampered with.In conclusion,not only is a quality system essential to have in a company it is alsoimportant that the system is the correct one for the company to ensure firsttime quality. Works Cited Paul Keller, TP 2013, ‘Management of Quality Costs’, Quality America inc, pp.
142-152. THOMAS, K 2013, ‘New Recalls by Johnson & Johnson Raise Concern About Quality Control Improvements’, The New York Times, 12 September 2013.