Supply and Gryna (1998) and Standard 9000(2005) found that

 Supply chain management is the management of information and material flows both in and between facilities includes the vendors, manufacturing and assembly plants and distribution centers (Thomas and Griffin, 1996). The supply chain management also is the producing and delivering a final product from the supplier’s supplier to the customer’s customer (Chen and Paulraj, 2004).In order to increase the supply chain management, the method and technologies used to efficiently integrates all events includes the production, planning and distribution of the materials in the supply chain as to satisfy the customers’ expectations (Vlahakis, Apostolou, and Kopanaki, 2018).

         Inventory management is the methods that are used for holding, organizing and replenishment of stock. The purpose of the inventory management is keep the inventories on optimal level without the excesses of stock (Ain Kiisler, 2014). There are many tasks for the inventory management includes the planning task of inventory management. For example, the organization sizing and allocation of inventories to make sure an adequate level of inventory (Arnold, Isermann, Kuhn, Tempelmeier, and Furmans, 2008).

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      Service management is known as the utility or value a customer gains by consuming or using an organized product and how the service alone or combine with a physical product or other type of tangible object. It also to understanding how to develop and manage the organization to achieve the desired utility or quality (Gronroos, 1990).

      Quality management is the emphasizing stability, consistency, discipline and essentially mechanized, it including the processes such as job design and statistical process control. These hardware components involve the controlling processes and products to meet the quality standards and manufacturing specifications (López-Mielgo et al., 2009). Foster (2014) said that quality management is the control and assurance activities such as planning quality improvement activities and creation of the organizational quality culture. Juran and Gryna (1998) and Standard 9000(2005) found that quality management is to identify the elements include aims, processes and resource within the organization.


Strategic management is to ensure planning, application and control of the future activities of the organization. The purpose of strategic management is to improve the organization’s future performance and profitability. Strategic management also aims to form a vision for the future. However, determining vision and mission is not sufficient for organizational success. The organization also need the action plans reach their purpose.