Learner Satisfaction Cost Reduction in Redesign Case Study

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Learner Satisfaction Cost Reduction in Redesign Case Study

Cost reduction in redesign and learner satisfaction

Training initiatives prove vital to educating partners with regard to a fresh client base and the features of new products. Educational programs are popular, rendering it essential to have in place more accessible and efficient training processes. Autodesk historically held a couple of training events a year, targeted at its Canadian and American partners. Over three- hundred salespersons would be in attendance to learn about the novel client base and the features of new products, whilst over seven- hundred engineers attended to learn more about product support (Noe, 2017). Unquestionably, a broad array of clients demand training services and products.

Training service expenses were undergoing exponential growth, with cost value analysis not favoring conventional training techniques. The exorbitant associated expenditure, logistics support and planning demands linked to these yearly training events called for a redesign in the training program by the company. Novel techniques needed to be cost- effective whilst not compromising on the quality of the training; further, a more extensive audience was to be reached. The alternative strategy needed to be connected with partners’ current job tasks and experiences (Noe, 2017). To make the training content more meaningful, it was essential to convey the message by relying on terms, examples, and ideas the trainees were familiar with.

The best alternative for the company in terms of feasibility was converting the instructor- guided, direct training event into an event conducted virtually. The development of this virtual classroom required the integration of product demonstrations and PowerPoint presentations within the initiative’s core content, to be reviewed relative to trainee environment (“Virtual Reality, Immersive Design & Augmented Reality | Autodesk”, 2018). Thus, the company retained quality content whilst revising or totally doing away with other program material. Practical experience simulation is integral to the identification of challenges confronting users and enabling personnel to tackle these challenges.

Extensive prior planning was needed for these virtual classrooms. All events had producers, moderators and hosts for facilitating instruction. The trainers’ focus now shifted from simply dealing with their training content to also helping trainees process the knowledge and skills provided, such that learning would be facilitated and effectively employable in their everyday jobs (Noe, 2017). This called for the application of numerous approaches including question- answer exercises, quizzes, and polls, for ensuring trainee interest is retained. These tools helped ensure learners remained attentive, besides aiding trainers in determining whether or not learning was taking place.

Key design components to facilitate effective learning within a virtual instructional environment include attractive content arrangement, learner motivation, and interactive instructors (“Virtual Reality, Immersive Design & Augmented Reality | Autodesk”, 2018). Interactive tools like question- answer exercises, quizzes,…

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