Importanceof Food and Beverage in Hotel Industry Contents Introduction. 3 1) Food and Beverage service outlets in a Hotel 3 A) Restaurants. 4 Types of restaurants in a Hotel: 4 FINE DINING RESTAURANT. 5 Lounge. 6 Bar. 6 2) Importance of F & B Department in a hotel 7 Summary.
8 IntroductionThe hotel industry is a within theservice industry that includes lodging, restaurants, event planning, themepark, transportation, cruise line, and additional fields within the tourism industry.Food and Beverage service is theculmination of the planning and production processes. It centers on the guest –more specifically, on providing and enjoyable experience for the guest. Foodand Beverage is a complex subject, comprising a wide range of characteristics,activities and procedures. Characteristics include such things as the size andtide if the operation, the type of service with offers, and it ambience oratmosphere. Activities includes transferring food and beverage products fromproduction personnel to serving personnel, serving the guest, clearing thetable and so on,. Procedures to carry out each activity should be standardizedso that first expectation maybe met or exceeded time after time. 1) Food and Beverage service outlets in a HotelFast food outlets, transport catering contractcatering of industries and so on, are examples of commercial catering.
It canbe further classifying into residential, for example, hotels, motels, resorts,inns, clubs and so on, and non residential for example restaurants, fast foodoutlets, popular restaurants, pubs, bars and so on.Hotels provide food andbeverage services to customers in the following areas other than accommodation:§ Restaurants§ Bars§ Lounge area§ Banquets§ RoomsMost guests stay in hotels are onbusiness trips and stay for the very short duration and expect quick service.They may also need banquet halls to hold functions, conferences and businessmeetings. The restaurant of hotels may offer buffet for all three meals tospeed up service. Alternately guests may place orders from the a la carte menu.Food and Beverage service may also be extended to guests who are not staying inthe hotel.
A) RestaurantsRestaurant in a hotel provide food andbeverage on a commercial basis. This is open to all to take refreshments, foodand beverage.Restaurant offer service of food and beverage desires to satisfythe guest. Types of restaurants in a Hotel:o SPECIALTY RESTAURANTIt serves specialty dishes which are itsstrength and contribute to the brand image. It operates during luncheon anddinner hours, between noon and 3pm and between 7pm and 11pm. The ambience and décorof the restaurant reflect the team of specialty restaurant may specialize in aparticular type of food Such as fish and chips, pasta or steak or in aparticular type of cuisine, for example Indian, Chinese, Italian And so on.
Thedishes of a particular region or a country or a particular sect of people arealso termed as ethnic cuisine. The uniform of the service staff will beaccording to the tradition of the region or country. The fixtures, designs onthe crockery and the menu card, music and so on, will also depict the region. Uniformedwaitstaff serves food according to the tradition. The seat torn on in this typeOf restaurants is low and the average per cover is more compared tocoffee shops.
FINE DINING RESTAURANTThis kind of restaurant primarily catersto the requirement of the affluent market segment which wants to experience finedining. The restaurant may either offer dishes of one particular region orcountryor exotic dishes from various cuisines, wines, spirits, and digestives. It isopen mostly during dinner time. However, it may also operate during luncheondepending on the location.
The ambience and décor of the restaurant will beelegant and rich. The furniture is made of teak wood with fine craftsmanship. Thedining chair may have arm rest. All the tables will be covered with goodquality linen and napkins of contrasting color or color that matches the décor willbe folded and kept. The glassware chosen will be of fine lead crystal communicatingto the guest the beauty of the table set – up. The metal chosen for cutlerywill be either silver or electroplated nickel silver (EPNS), which will bemaintained well at all times. The wait staff employed is skilled and has asound knowledge of the dishes served.
The restaurant employs sommeliers toserve wines and other and other alcoholic beverages. Uniformed service staffserves the dishes either by silver service or by gueridon service. Insilver service, the food is transferred to the guest’s plate using servicespoon and fork from the food container. Gueridon service is also knownas trolley service, in which the food is either prepared, carved, or flambéedin the presence of the guest on a trolley. These services call for highlyskilled staff. The average revenue generated per cover is more compared toother restaurants but at the same time the seat turnover is very low while thelabor cost and overhead are at a higher side. Lounge Lounges can be found in most of thehotels where food and drinks is offered to the customers in a comfortable andcozy seating in relaxed surrounding.
Lounge in a lobby, cocktail lounge, cigarlounge and other types of lounges can be seen in hotels which will enhance thesatisfaction of customers by giving them space to decide what they want fromwhat is available. BarBaris a place where both alcoholic and non alcoholic beverages are serveddepending on the type of bar. The service in bar are fast and quick. Differentkinds of bars such as club bard, pool bars, wine bars, cocktail bars, juicebars and many more can be seen in hotels. 2) Importance of F & B Department in a hotel Food and BeverageDepartment (F) is responsible for maintaining high quality of food andservice, food costing, managing restaurants, bars, etc.Food and Beverage Service is the service of Food made in the Kitchen and Drinksprepared in the Bar to the Customers (Guest) at the Food & Beveragepremises, which can be: Restaurants, Bars, Hotels, Airlines, Cruise Ships, Trains, Companies, Schools,Colleges, Hospitals, Prisons, Takeaway, etc Summary Hotelsprovide food and beverage services to customers in the following areas otherthan accommodation: Restaurants Bars Lounge area Banquets Rooms Most guestsstay in hotels are on business trips and stay for the very short duration andexpect quick service.Importance ofFood and Beverage in Hotel Industry Introduction The hotel industry is a withinthe service industry that includes lodging, restaurants, event planning, themepark, transportation, cruise line, and additional fields within the tourismindustry References