I plan to improve my customer service skills by alwayspracticing a friendly attitude to those I help; listening and expressinggratitude for the customer’s time and service. There are good customer serviceskills that every employee must master, such as; clear communication skills,patience, attentiveness, time management, knowledge of the product, persuasionskills, tenacity and a willingness to learn. Without them you’ll suffer loss ofcustomers as the service you provide continues to let individuals down. Written and spoken communication play a vital key rolebut spoken communication delivers a stronger impact upon customers. This isbecause when at the front end; everything you do or say counts. It comes withmany benefits when you deliver good customer service.
Good customer servicewould include a positive and friendly attitude where the customer not onlyfeels welcomed but also satisfied with their visit. The benefits are consistentcustomers, increase in customers and a positive gossip being spread about yourbusiness or company. If one was to deliver bad customer service theramifications would be evident. One would have decreasing service with lessfrequent customers and bad reviews.
My customer service is always friendly and quick. I enjoyand always try to work to my best ability to help the customer. I always getcomplemented on my customer service skills when working. I believe it isimportant to spend time; get to know what the customer needs, what they wantand how your business or company can help them grow. Therefore, I believe theideal position would be front end; greeting the customer and making sure you’reattentive to what they need. My customers in this position are the ones readyto check out or may need help either looking or understanding a service. Therole that customer service plays in this position can either harm or help yourbusiness or company.
To have a good outcome; one must ensure the employee isalways courteous, attentive and patient with customers. I believe an individual’s customer service experienceshould always be swift, friendly and helpful. I have had good and bad customerservice experiences. My first job was at a place where they had bad customerservice. I used to work at a Staples in Long Island, New York; with the titleof Professional Copy Center. Before applying to this job, every time I walkedinto the store there always seemed to be unhappy employees and customers.
Inever imagined myself working in a section that was so rude. Every time I wentto get something printed for a project or a simple essay for school at thestore, the employees never wanted to help or would ignore customers. They hadhorrible customer service to the point where I stopped going to the store forover a year. Customer Service is an important key to a successfulbusiness or company. It is the quality of assistance or advice an individualreceives while trying to purchase or receive an item. The goal of any companyor business is to always supply the best and most enjoyable customer service experienceto their customers.
CustomerService Essay Week 1 AssignmentProf. DuttonCITA 202January 2018Tiye Gallimore