1.0 other words: Innovation = invention + commercialization.” Recently,

1.0 Introduction:

     Information technology (IT) currently
shows a very vital role in the success and improves of a business, private and
public sectors in different organizations and foundations; it is and should be measured
as a strategic part and should be an important element of corporate control (Alonso,
Carrillo, Caro, 2013). This is the obligation not only of IT managers and
administrators but also of the board of managers, sub managers, supervisors, executive
managers and senior executive managers (Potocana, Nedelkoa, 2013).

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     There have been more efforts at developing
IT in public sector concluded the years in order to help suitable project
completion in every departments. Companies have spent a lot of money to solve
this kind of problem but have failed because they have dedicated on IT source
without taking into account business necessities with cooperate IT sources. Warren
Buffett, 2007 said about involving IT systems with success business “The
performance of a business process is interrelated with the adequacy of IT software
systems. Software aims to provide services at all levels of a business
organization to effectively achieve their goals and objectives.”


     Managers’ own values significantly affect
their inventive behavior. In the worldwide competitive surroundings, creativities
can continue in the long-run by forever inventing their working and behavior, particularly
with an invention of their organization (Estevesa, Alvesb, 2013).
Daniel J. Boorstin, 2005 from the book The Discovers tell more about invention especial
in business process with IT demands “In literature, invention can be defined as
every novelty found beneficial in the experience of its users. In other words:
Innovation = invention + commercialization.”


     Recently, the importance of creativity has
been changed mainly in IT business e.g. industry, organizations. As a result, managers
who are responsible of IT departments in organizations must have a highly inventive
ability that rests on different supports of innovative actions. In that
framework, a vital problem is an inventive and what efforts innovativeness. Between
all aspects, which impact innovativeness the less explored ones are the core
factors, which define relations between managers’ performance and their


     Nowadays, quality is no longer the first importance
for customers. “The global market has enabled the selection of the optimal
supplier or supply partner. Being extremely efficient technique of the
conventional quality control produces a risk of falling into over-quality.
Society’s as a whole consumption and the relation of production change a lot in
the computerized society.” (Warren Buffett, 1988)


     ITIL was formerly known as the Information
Technology Infrastructure Library and it consists of a set of practices for IT
service management also is known as ITSM. ITIL focuses on supporting the IT
services in business foundations to best fitting with the necessities of the
business McKay & Brockway, 1989; Niederman, Brancheau, & Wetherbe,
1991; Weill, 1993.


     The definition of ITI encompasses a
variety of components. Based on previous studies, Duncan 1995 stated that “ITI
includes a group of shared, tangible IT resources that provide a foundation to
enable present and future business applications.” Broadbent & Weill, 1997;
Davenport & Linder, 1994; Earl, 1989; Keen, 1991


     Byrd and Turner 2000, p. 172 provided a
thorough definition of ITI as “the shared IT resources consisting of a
technical physical base of hardware, software, communications technologies,
data, and core applications and a human component of skills, expertise,
competencies, commitments, values, norms, and knowledge that combine to create
IT services that are typically unique to an organization. These IT services
provide a foundation for communications interchange across the entire
organization and for the development and implementation of present and future
business applications.”


     It was experiential that without any regular
performs the private sector together with the government organizations and departments
were starting to create their individual IT management applies. Therefore, it
is a truth when critical IT facilities are not presented; the business (Banking,
healthcare routine systems, accounting and financial management, public services,
shipping and transportations, airline managements) become suffers.