1.0 Introduction: Information technology (IT) currentlyshows a very vital role in the success and improves of a business, private andpublic sectors in different organizations and foundations; it is and should be measuredas a strategic part and should be an important element of corporate control (Alonso,Carrillo, Caro, 2013). This is the obligation not only of IT managers andadministrators but also of the board of managers, sub managers, supervisors, executivemanagers and senior executive managers (Potocana, Nedelkoa, 2013). There have been more efforts at developingIT in public sector concluded the years in order to help suitable projectcompletion in every departments. Companies have spent a lot of money to solvethis kind of problem but have failed because they have dedicated on IT sourcewithout taking into account business necessities with cooperate IT sources. WarrenBuffett, 2007 said about involving IT systems with success business “Theperformance of a business process is interrelated with the adequacy of IT softwaresystems. Software aims to provide services at all levels of a businessorganization to effectively achieve their goals and objectives.
” Managers’ own values significantly affecttheir inventive behavior. In the worldwide competitive surroundings, creativitiescan continue in the long-run by forever inventing their working and behavior, particularlywith an invention of their organization (Estevesa, Alvesb, 2013).Daniel J. Boorstin, 2005 from the book The Discovers tell more about invention especialin business process with IT demands “In literature, invention can be defined asevery novelty found beneficial in the experience of its users. In other words:Innovation = invention + commercialization.” Recently, the importance of creativity hasbeen changed mainly in IT business e.g. industry, organizations.
As a result, managerswho are responsible of IT departments in organizations must have a highly inventiveability that rests on different supports of innovative actions. In thatframework, a vital problem is an inventive and what efforts innovativeness. Betweenall aspects, which impact innovativeness the less explored ones are the corefactors, which define relations between managers’ performance and theirinnovativeness. Nowadays, quality is no longer the first importancefor customers. “The global market has enabled the selection of the optimalsupplier or supply partner. Being extremely efficient technique of theconventional quality control produces a risk of falling into over-quality.Society’s as a whole consumption and the relation of production change a lot inthe computerized society.
” (Warren Buffett, 1988) ITIL was formerly known as the InformationTechnology Infrastructure Library and it consists of a set of practices for ITservice management also is known as ITSM. ITIL focuses on supporting the ITservices in business foundations to best fitting with the necessities of thebusiness McKay & Brockway, 1989; Niederman, Brancheau, & Wetherbe,1991; Weill, 1993. The definition of ITI encompasses avariety of components. Based on previous studies, Duncan 1995 stated that “ITIincludes a group of shared, tangible IT resources that provide a foundation toenable present and future business applications.
” Broadbent & Weill, 1997;Davenport & Linder, 1994; Earl, 1989; Keen, 1991 Byrd and Turner 2000, p. 172 provided athorough definition of ITI as “the shared IT resources consisting of atechnical physical base of hardware, software, communications technologies,data, and core applications and a human component of skills, expertise,competencies, commitments, values, norms, and knowledge that combine to createIT services that are typically unique to an organization. These IT servicesprovide a foundation for communications interchange across the entireorganization and for the development and implementation of present and futurebusiness applications.
” It was experiential that without any regularperforms the private sector together with the government organizations and departmentswere starting to create their individual IT management applies. Therefore, itis a truth when critical IT facilities are not presented; the business (Banking,healthcare routine systems, accounting and financial management, public services,shipping and transportations, airline managements) become suffers.